Refund & Returns Policy

Overview

At Shipnkart, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return, replacement, or refund under the conditions mentioned below.

Our Return & Refund Policy is valid for 7 days from the date of delivery. If more than 7 days have passed since your order was delivered, we may not be able to offer a refund, replacement, or exchange.

Return Eligibility

To qualify for a return, your product must meet the following conditions:

  • The item must be unused, unopened, and in its original condition.
  • All original packaging, tags, manuals, and accessories must be included.
  • A valid invoice, order confirmation, or proof of purchase is required.
  • The return request must be submitted within 7 days of delivery.

Please do not send products directly to the manufacturer. Contact our customer support team before initiating any return.

Non-Returnable Products

The following items are not eligible for return or refund:

  • Gift Cards
  • Digital or Downloadable Products
  • Personalized or Customized Products
  • Health & Personal Care Items
  • Products damaged due to misuse or improper handling
  • Clearance, Sale, or Promotional Items (unless damaged or defective)
  • Opened or used products that cannot be resold for hygiene or safety reasons

Partial Refunds

In certain situations, only a partial refund may be approved, including:

  • Products returned with missing parts, accessories, or original packaging.
  • Items showing signs of use not caused by manufacturing defects.
  • Products damaged after delivery due to customer handling.
  • Returns requested after the approved return period.
  • Items returned in a condition different from the original delivered condition.

Refund Process

Once your returned product is received and inspected, we will notify you via email about the approval or rejection of your refund request.

If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund:

  • Check your bank account again.
  • Contact your payment provider or credit card company.
  • Contact your bank, as refunds may take additional processing time.

If you still have not received your refund after completing these steps, please contact our support team.

Sale Items

Products purchased during clearance sales, special promotions, festive offers, or discount campaigns are generally not eligible for refunds, unless the product is defective, damaged, or an incorrect item was delivered.

Exchanges

We replace products only if they are:

  • Damaged during shipping
  • Defective due to manufacturing issues
  • Incorrect items delivered

To request an exchange, please contact us within 48 hours of delivery and provide:

  • Order Number
  • Product Images
  • Unboxing Video (recommended)

After verification, our team will arrange a replacement if your request is approved.

Shipping Returns

Before returning any product, please contact our customer support team for return authorization and shipping instructions.

Customers are responsible for return shipping charges unless:

  • The wrong product was delivered.
  • The product arrived damaged.
  • The product has a verified manufacturing defect.

For valuable products, we recommend using a trackable courier service and shipping insurance. Shipnkart is not responsible for products lost or damaged during return transit.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. In such cases, customers may request a return after delivery if the product qualifies under our Return Policy.

Need Help?

If you have any questions regarding returns, refunds, exchanges, cancellations, or your order, please contact our customer support team.

Email: innfo@shipnkart.in